Cool Before Sending
Below is a MRR and PLR article in category Writing Speaking -> subcategory Writing.
Pause Before Sending
Summary
Email can be an excellent communication tool when used thoughtfully. However, sending messages impulsively, especially in heated moments, can lead to regret and embarrassment.Keywords
Email, communication, proper email usageArticle Body
Email is a fantastic tool, especially when used correctly. I'm part of a tight-knit group of friends?"five or six of us?"who enjoy meeting up in person on weekends. We also keep in touch through emails every few days, sharing jokes, news, and coordinating our next gatherings, with occasional chats on Messenger.
A few weeks ago, our usual handful of emails exploded to over thirty in just half a day. This surge happened right after someone new joined our group. Fortunately, she didn't flee from the chaos, and things eventually settled down.
The spike in emails stemmed from a heated exchange between two friends, Katrina and Chris. Hopefully, this article doesn’t reignite their feud. If it does, I might expect another round of “I’m not coming on Sunday?"or ever again” emails.
The key lesson here: Email is wonderful when used wisely. After things cooled down, Chris acknowledged that email allows time to think before responding, provided you take that time.
When you receive a provoking email, it's tempting to fire off an immediate reply filled with harsh words. Go ahead and draft that angry response, but do it in a word processor. It’ll help with spelling and grammar, and prevent you from impulsively hitting "send."
More importantly, writing it outside of your email client gives you a crucial pause?"a moment to reflect. Wait an hour before revisiting the email you're responding to. Did the original message truly call you an idiot, or merely suggest you spell-check next time?
Unfortunately, Katrina and Chris didn’t give themselves this cooling-off period. Both usually sensible, they must have both had an off day, or maybe they had unresolved issues that needed discussion. Whatever the reason, they exchanged a flurry of progressively harsh emails without pausing to think. Our inboxes filled with accusatory messages, including one that seemed to involve shadowy third parties.
Eventually, their argument moved to a more private setting, excluding the rest of us. The insults only escalated. When their public emails ceased, I assumed they’d calmed down. But then, both emailed me separately about quitting the group, unable to face each other after their exchanges. It took multiple Messenger chats to mediate, and we temporarily lost Chris. Thankfully, he eventually returned.
Email is an incredible tool, but remember: you might burn bridges if you don't approach it with a calm mind.
You can find the original non-AI version of this article here: Cool Before Sending.
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