Selling Is All About Lowering Risk ...

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Selling is About Minimizing Risk


Summary:
Selling effectively involves encouraging people to embrace change, which inherently carries risk. Most people prefer not to change, as it disrupts their habits. Convincing someone to change requires you to counteract this natural tendency (and who thought it would be simple?).

Resistance in sales often stems from perceived risk. People will resist change if they believe the risk of action outweighs the risk of maintaining the status quo. The adage "better the devil you know than the devil you don't" captures this challenge, creating inertia that salespeople must overcome.

How to Minimize Risk and Encourage Change


Two strategies can help reduce the perceived risk for potential buyers, making them more willing to embrace change:

1. Understanding Prospects’ Problems:
Gaining a deep understanding of your prospects' issues assures them that your solution is likely to address their needs effectively. Asking insightful questions helps mitigate their fear of taking risks.

2. Highlighting the Costs of Inaction:
Clarifying that the discomfort of their current situation may diminish through change can help them overcome the perceived risks associated with taking action.

Effective Questioning Strategies


For Understanding Problems:

- Can you tell me more about the challenges you're facing?
- How long have you dealt with these issues?
- What solutions have you attempted, and how did they work?
- What impact do these problems have on your business?
- Are these issues costing you money?
- What are the consequences of not addressing them?

By gathering detailed information, you convey that your recommendations are informed and likely to succeed, thereby reducing perceived risk. This approach can also differentiate you from competitors.

For Highlighting Consequences:

- What will happen if this issue remains unresolved?
- Is this situation sustainable for you?
- What personal impact does this have?
- Who else is affected by these issues?
- Is it something you shouldn't worry about?

These questions help prospects realize that ignoring the problem may pose a greater risk than changing. They can motivate the necessary momentum for change.

Your ability to ask these types of questions will help both you and your prospect understand and manage the risks involved in change. Minimizing perceived risk is crucial to sales success!

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