Ecommerce What Do Consumers Need

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Ecommerce: What Do Consumers Need?


Summary


Bill Bryson once humorously noted, "My first rule of consumerism is never to buy anything you can't make your children carry." This highlights the essence of our consumer-driven society, which is crucial for anyone involved in ecommerce.

Understanding Consumer Preferences


In today's digital age, consumer tastes and preferences shape product offerings and services. As more people shop online, it's clear who's in control: the consumer.

To effectively sell online, comprehensive market research is a must. It's not just about having a great product; it's about ensuring it's something consumers desire. If you launch a product without clear demand, you'll need a strong rationale to convince customers of its value. Without a recognized need, sales will likely be minimal.

Building Desire Through Presentation


When consumers realize they need something, they're motivated to buy. However, honesty in your product presentation is key. Share testimonials and stories of how your product has benefited others. When the product solves a problem, it becomes both attractive and necessary.

Overcoming Purchase Obstacles


Research by Net IQ Web Trends indicates that 35% of consumers abandon online purchases due to extra costs like shipping, and lengthy delivery times. Additionally, sites that request excessive information lose another 35% of potential buyers. These factors are worth addressing to improve sales conversion.

In 2005, over 1 billion people were using the internet, with 20% of ecommerce sales occurring in the US. Forward-thinking ecommerce sites are finding ways to reduce shipping costs to enhance sales.

Conclusion


The key to successful ecommerce is identifying your niche and effectively marketing a desirable product to over 1 billion potential online customers. By catering to consumer needs and preferences, you pave the way for increased sales and customer satisfaction.

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