Customer Service The President Murdered Grandma
Below is a MRR and PLR article in category Internet Business -> subcategory Web Hosting.
Customer Service: The President's Unusual Experiment
Summary:
President Franklin D. Roosevelt once conducted a unique experiment to test if guests at a White House reception were truly listening to him. The outcome was both amusing and revealing about human nature, with surprising relevance to modern customer service.Article:
President Franklin D. Roosevelt grew weary of the routine small talk and superficial flattery he encountered at White House receptions. Convinced that guests weren't paying attention to his words, he devised a clever experiment during one such event. As each guest arrived, shaking the President's hand, he warmly remarked, "I murdered my grandmother this morning."
To no surprise, most guests simply complimented him and moved on, completely missing the shocking statement. Amused yet slightly disheartened, Roosevelt continued his experiment until a foreign diplomat paused and replied, "I'm sure she had it coming to her."
This anecdote highlights a common experience for many customers: feeling ignored by businesses. Imagine a customer emailing your company with a statement as bold as Roosevelt's. How often would they receive an automated reply that leaves them doubting a real person ever read it?
While autoresponders are useful, ensuring a human response is crucial. Emails should be carefully reviewed and addressed by staff. Although follow-through can be challenging, it serves as a key measure for customers deciding if your business merits their loyalty.
Poor service is easy to find, but businesses that listen often earn enduring trust and repeat business. Take, for example, Lloyd from a small lawn and garden firm in Nebraska. Lloyd's success comes from listening to his customers, whether they're discussing lawn topics or life in general. Despite competition from larger stores, his personal approach turns clients into loyal neighbors.
In conclusion, excellent customer service is pivotal in fostering customer loyalty. Listening and follow-through, even in the digital world, make all the difference.
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