Commercial Benefits Of The Internet And WWW

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Exploring the Commercial Benefits of the Internet and WWW


Introduction


Recent reports on small and medium-sized enterprises (SMEs) and their interaction with the internet and the World Wide Web (WWW) offer intriguing insights. Despite being recognized as a cost-effective and flexible business tool, many small UK companies are underutilizing the internet compared to the general population.

Current Internet Use Among SMEs


Research by UK Online reveals that only about a third of UK businesses with one to 10 employees have an internet subscription, contrasted with over half of the overall UK population. Of these businesses, more than a third use consumer accounts rather than business ones, and nearly one in five still relies on dial-up. Just over 20% have a business email, and less than half maintain a website.

The Importance of the Internet for Medium-Sized Firms


Late last year, studies from Microsoft and the Institute of Directors (IoD) for Dell showed that 84% of 85,000 UK medium-sized firms (25-1,000 employees) consider the internet vital. Alastair Edwards from Canalys notes that as these firms grow, they recognize the significant role of internet and software over hardware. Jim Norton of IoD highlights that mid-market firms are often in transition, expanding from startups and needing IT and internet support central to their growth.

Missed Opportunities in Web Optimisation


Fasthosts found that many medium-sized businesses are losing potential revenue by not submitting websites to search engines. Nearly half of surveyed businesses fail to do so, and most internet users only view the first two pages of search results. Fasthosts CEO Andrew Michael points out the misunderstanding among SMEs about web presence optimization, viewing it as a complex task.

Growing Web Marketing Investment


The WebTrends CMO Web-Smart Report shows that web marketing's importance is rising. Most organizations plan to increase their investment, with over 50% positioning the web as central to their marketing strategy. However, many executives rate their knowledge of current web trends as poor.

Simple Definitions and Benefits of the Internet and WWW


Key Terms:


- Suspects: Potential market participants interested in products or services.
- Prospects: Interested parties actively seeking more information.
- Customers: Individuals or organizations purchasing goods or services.
- Suppliers: Entities providing external products.
- Intranet/Extranet: Networks for internal and external organizational communication and collaboration.
- Search Engine Optimization (SEO): Enhancing website visibility on search engines.
- Email and VOIP: Digital communication tools for business efficiency.
- Ecommerce and Analytics: Online business processes and data-driven decision-making.

Benefits:


- Increases in sales, profits, and market reach from regional to international.
- Cost reductions in production and distribution.
- Improved customer service and relationships through personalized communication.
- Enhanced productivity and staff empowerment.
- Streamlined internal processes and improved information access and retention.
- Stronger supplier relationships and better communication security.

By embracing these opportunities, businesses can effectively navigate the digital landscape, achieving growth and enhanced connectivity with customers and partners.

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