Taxpayer Advocate Customer Service at the IRS
Below is a MRR and PLR article in category Finance -> subcategory Taxes.
Taxpayer Advocate: Enhancing Customer Service at the IRS
Summary
Like all businesses, the IRS has a department dedicated to addressing customer complaints: the Taxpayer Advocate Office.
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Advocating for You
The Taxpayer Advocate Office provides a supportive and independent resource for resolving customer service issues with the IRS. With branches in every IRS center nationwide, this office aims to address your concerns, striving for resolution within seven days?"a goal not always met, but certainly worthwhile.
The office wields considerable influence. Advocate agents have access to IRS computer systems, making them adept at locating missing filings. They can halt collection actions and even lift tax liens on your accounts or property. Essentially, this office is your go-to when you feel unfairly treated by the IRS.
However, not all cases are accepted. You generally need to demonstrate that the IRS is either unresponsive or causing significant hardship. For example, if your correspondence with the IRS goes unanswered, the advocate can intervene. Similarly, if a lien is placed on your account while you're hospitalized, they can release it. It’s important to note that the advocate does not provide tax advice or contest audits.
To involve the taxpayer advocate in your case, write to your local office. You can find their contact information online by searching for "Taxpayer Advocate." Your letter should clearly describe the issue, include relevant documents and IRS correspondence, and provide a contact number. In urgent cases, you can call the advocate via the local IRS office, but this should be reserved for emergencies.
The IRS can be a complicated agency, but the Taxpayer Advocate Office is there to help you navigate and resolve your issues effectively.
You can find the original non-AI version of this article here: Taxpayer Advocate Customer Service at the IRS.
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