How Do You Dispute An Error On Your Credit Card
Below is a MRR and PLR article in category Finance -> subcategory Credit.
How to Dispute an Error on Your Credit Card
Summary:
Have you ever been charged for something you didn’t receive? Here's what to do.Article:
If you've ever ordered something with your credit card and didn't receive it but got billed, don't worry?"you have options. Here's how to handle the situation calmly and effectively.
Steps to Dispute a Credit Card Error:
1. Contact Your Credit Card Issuer:
Write to the issuer using the address for "billing inquiries," not the one for payments (often found on the back of your statement). Include your name, address, account number, and a description of the error.
2. Act Quickly:
Send your letter within 60 days of receiving the bill with the error.
3. Send Proof:
Use certified mail with a return receipt to ensure your letter is received. Attach copies (not originals) of sales slips or other documents supporting your claim, and keep a copy of your letter.
4. Address it Correctly:
For Visa and MasterCard, send the letter to the bank that issued the card.
What to Expect:
- Acknowledgment:
The issuer must acknowledge your complaint within 30 days unless it's already resolved.
- Resolution Timeline:
The issuer must resolve the dispute within two billing cycles, not exceeding 90 days.
During the Dispute:
- Payment:
You can withhold payment on the disputed amount but should pay any undisputed portions, including related finance charges.
- Credit Limit:
The disputed amount may count against your credit limit, but your account can't be closed or restricted.
Delayed Shipments:
If a shipment is delayed, card issuers may offer flexibility. To leverage this:
- Unexpected Charges:
Inform the issuer if the charge was unexpected. If the merchant didn’t disclose their charging practices, your dispute may be honored.
- Expected Delivery:
Include the expected delivery date in your dispute. Some issuers consider this date as the start time for a dispute rather than the charge date.
Using a Debit Card:
Disputes with debit cards fall under the Electronic Fund Transfer Act (EFTA), which may offer fewer protections than credit cards. However, some debit card issuers provide voluntary protections. Contact your issuer for specifics.
Financed Purchases:
If you financed through the merchant, check your credit contract for clauses that might protect you. These legal statements can allow claims against the seller if goods weren't delivered.
Conclusion:
Don't absorb the loss. The law is on your side, and though it might take time, following these steps and providing necessary documentation can help correct the problem.
You can find the original non-AI version of this article here: How Do You Dispute An Error On Your Credit Card .
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