Hold That Hold...Please
Below is a MRR and PLR article in category Business -> subcategory Small Business.
Hold That Hold...Please!
Summary:
No matter what I’m calling for?"whether it's to order a pizza or book a doctor’s appointment?"I often hear, "Can I put you on hold?" before I can even respond. It's as if the question is rhetorical. Instead, why not say, "Welcome to XYZ, where we promptly put you on hold!"
A Familiar Frustration:
Whether I’m dialing in for dinner or arranging a medical visit, I encounter the same scenario. The moment I’m asked, "Can I put you on hold?" I’m already waiting. Was it ever really a choice? They may as well greet me with, "Welcome to XYZ, where we put you on hold instantly!"
Automated Systems vs. Humans:
Unlike many who dislike automated systems, I appreciate knowing where I stand. I’d prefer a computerized voice advising me about my wait time over speaking to an actual person who pretends I have a choice, then swiftly makes it for me. Imagine if this happened in other contexts: you're at a fast-food joint, and before you know it, you're being charged for a new menu item without having agreed. At a theater, instead of a friendly "Would you like to buy a program?" someone’s already reaching into your wallet.
The Real Aggravation:
What’s truly annoying is that no one actually wants to hold, and businesses are aware. The polite query "Can I put you on hold?" basically means, "Do you want to wait or just hang up and try later?" Have you ever known anyone who willingly wants to wait on hold? As if someone would ask to be kept on hold as a birthday gift!
Seeking Honesty:
All we need is a bit more honesty. If you can’t automate your phone system, consider hiring enough staff during peak hours and investing in adequate phone equipment to manage the call volume. These solutions would be much more welcome than asking me if I'll hold. Otherwise, I might just decide to hold onto my money and take my business elsewhere.
You can find the original non-AI version of this article here: Hold That Hold...Please .
You can browse and read all the articles for free. If you want to use them and get PLR and MRR rights, you need to buy the pack. Learn more about this pack of over 100 000 MRR and PLR articles.