Don t Go Cheap When Installing New Business Phones

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Below is a MRR and PLR article in category Business -> subcategory Small Business.

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Don’t Skimp on Business Phone Systems


Summary

When my car rental franchise started receiving a higher volume of calls, I decided to upgrade our phone system. To keep up with demand and maintain excellent customer service, I hired an additional representative. By focusing on customer satisfaction and maintaining a high standard for our vehicles, my business thrived, eventually leading to the closure of one of my nearby competitors.

Lessons Learned

In the flurry of increased business, I opted for the cheapest phone system available. Initially, it seemed adequate, as it managed the call volume without issues. Encouraged by this success, I reduced our rental rates to attract more customers from the closed competitor. Although I operated at a loss for two months, the strategy paid off, and my business grew significantly.

However, the inexpensive phone system soon showed its limitations. It was only built to handle a small number of lines, and I quickly reached full capacity. This left me with no choice but to invest in a new system again. Thankfully, I was able to get a credit for returning the limited system and put it toward a more robust solution that could grow with my business.

Conclusion

Ultimately, I learned the hard way that saving money on crucial infrastructure can be costly in the long run. When investing in a phone system for your business, don't just focus on the initial cost. Choose a solution that accommodates future growth. I wish someone had advised me sooner to prioritize quality over savings. Opt for a scalable phone system that can handle booming business without needing a costly replacement down the line.

You can find the original non-AI version of this article here: Don t Go Cheap When Installing New Business Phones.

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