Closing A Sale Promise and Deliver
Below is a MRR and PLR article in category Business -> subcategory Sales.
Closing a Sale: Promise and Deliver!
Summary:
Learn how to close a sale and generate referrals by under-promising and over-delivering.
In today's business world, one of the main gripes from customers is the lack of quality customer service. Often, what’s promised is not delivered, leading to disappointment. When salespeople over-promise and fail to meet expectations, it not only disheartens customers but also jeopardizes future referrals. Dissatisfied customers may even advise their friends against using your services. Here’s how you can ensure you deliver on time and delight your customers, leading to more recommendations.
Successful sales professionals rely heavily on referrals. A satisfied customer not only praises your work but also boosts your chances of attracting more business. Here are some strategies to keep in mind when working with clients:
1. Keep Your Promises:
Always deliver what you promise your customer. Failing to meet commitments makes you seem unreliable. Consistency builds trust and credibility.
2. Avoid Over-Promising:
While you may want to impress your customer with quick turnaround times, resist the urge to promise more than you can deliver. Instead, factor in buffer time to handle unexpected issues efficiently.
3. Be a Hero, Not a Zero:
Smart salespeople anticipate potential delays and account for them in their timeline. If a job realistically takes 10 days, promise delivery in 15 days. By completing the task ahead of schedule, you'll exceed expectations and build goodwill.
4. Handle Demanding Clients with Care:
For clients with unrealistic “I want it yesterday” demands, focus on quality. Set a feasible timeline and explain that it allows for top-notch results. Emphasizing quality helps shift their expectations to a more achievable deadline.
A satisfied customer is your best advocate, minimizing costs over time. Meet or beat deadlines consistently, and you’ll foster satisfaction and referrals. This will not only save you time and effort but also significantly enhance your long-term profitability.
For more sales tips and strategies, visit:
[Mortgage Training Resource Directory](http://Mortgage-Training.Mortgage-Leads-Generator.com)
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