Who s the First Person to Greet Your Customer
Below is a MRR and PLR article in category Business -> subcategory Public Relations.
Who's the First Person to Greet Your Customer?
Title:
Who's the First Person to Greet Your Customer?Summary:
Ralph Waldo Emerson once said, "Life is not so short but that there is always time enough for courtesy." During a recent visit to the dentist's office, I experienced a surprisingly engaging hour observing the front desk operations. Typically, I expect a warm welcome from a receptionist, not a curt interaction.Article:
When I arrived at the dental office, I stood behind a gentleman at the receptionist's sliding glass window, thinking she was assisting him. It took me a few minutes to realize he was waiting for the office manager. Meanwhile, the receptionist could have at least acknowledged my presence. Despite this, I approached the window. Instead of a greeting or a smile, she simply glared and pointed to a clipboard with a form to fill out. After I handed in the completed form, I anticipated a polite acknowledgment. Instead, there was nothing?"not even a simple, "Have a seat; the doctor will see you soon."
Intrigued by her unfriendly demeanor, I observed her interactions with other patients. The man sitting next to me shared his frustration about having waited a long time despite having an appointment. He expressed his dissatisfaction with the office and mentioned he was reconsidering his association with them. Lightening the mood, I asked him if the receptionist had spoken to him at all. He laughed and admitted, "Come to think of it, not a word!"
An older woman with a walker was the next patient in. She took a seat when the receptionist wasn’t at her desk. Upon her return, the receptionist pointed at the clipboard, took the form, closed the glass door, and remained silent. The mailman, who likely visits daily, was next. Yet again?"no smile, no hello. She simply reached for the mail and handed him the outgoing mail.
My new frustrated companion and I were beginning to find some humor in the situation. We jokingly considered the notion that she might be mute. But then a charming UPS delivery man entered, and suddenly her demeanor shifted. She greeted him with a bright smile and a cheerful "Good morning!" However, this attitude vanished as other patients walked in?"treated with the same lack of warmth.
Interacting positively with customers is crucial, regardless of the business. Hiring a receptionist should be as thoughtful a process as hiring a salesperson. As someone wisely put it, "If today you give a stranger one of your smiles, it might be the only sunshine he sees all day."
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