Best practices for eService
Below is a MRR and PLR article in category Business -> subcategory Other.
Best Practices for eService
Summary
Ensuring high-quality service is crucial for maintaining customer satisfaction, fostering loyalty, and gaining referrals. This applies to both employees and distribution network partners. Services can be provided directly by a Help Desk agent or via 24/7 self-service options.
Keywords
Web presentation, webcast, teleconference, webinar, internet video conference, audioconference, webconference, e-meeting, Skype, software, training, sales, meeting, video conferencing, e-learning, customer loyalty.
Best Practices
Preparation
On your website, customers can easily seek assistance by clicking the "chat" button. Agents can invite clients to private demonstrations by sending an email or a Skype invitation, or by providing a direct connection icon to a virtual meeting room. Voice communication is facilitated through phone or Skype. Customizing the meeting room with your logo and themed screen savers creates a welcoming atmosphere. When agents are unavailable, clients can access prerecorded assistance videos displayed on the main page.
Progress
During private demonstrations, screen sharing is the primary tool used for showcasing software or document sharing. Presenters can send files or web pages and bring in additional experts if needed. Participants who download Conferenceware can share their screens with agents for troubleshooting. At the session's end, clients are encouraged to provide feedback on their satisfaction.
Follow-up
Recording and editing service web conferences to retain only pertinent segments helps build an audiovisual knowledge base. This material serves as the foundation for an eLearning training program for agents and a self-service help library. Daily reports allow service managers to monitor client satisfaction and drive continuous improvement within the team.
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