Payroll Service Changing Providers. Chapter One. Reasons to change Providers

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Chapter One: Reasons to Change Payroll Providers


Introduction

Switching payroll service providers can be necessary for various reasons. Whether it's due to poor service, high costs, frequent errors, lack of IRS support, or feeling neglected, making a change could benefit your business significantly. Here's why you might consider exploring new options.

Key Reasons to Change


1. Subpar Service

Payroll is fundamentally about service. If you don't feel you're receiving the service you were promised, it's likely you're not. High service standards are crucial, and if your concerns aren't resolved swiftly, it may be time to switch providers. For instance, if an overdraft issue isn't corrected within two business days, you deserve better.

2. High Costs

Are you spending more than necessary on payroll services? It's worth comparing quotes. Online resources can provide free quotes?"simply search “Payroll quotes” to begin. Be aware that some providers may initially offer a low price to gain your business, only to incrementally raise rates later. Ensure your quoted price covers everything, including new hires, terminations, reports, and more, and that it's guaranteed for a specific period.

3. Frequent Errors

While some errors are unavoidable, recurring mistakes can waste time, drain morale, and potentially cost money. A good provider should resolve errors promptly without assigning blame. If they don't proactively communicate about discrepancies, they're likely not prioritizing your needs.

4. Lack of IRS Support

When the IRS sends letters, you deserve a payroll provider that assists rather than referring you to a CPA. Mistakes can occur, and sometimes penalties can be negotiated away by someone knowledgeable. Payroll providers should have tax experts or CPAs on staff to help solve IRS and state tax issues effectively.

5. Feeling Neglected

Consistency is key. If you're always dealing with different people, bounced between extensions, or ending up in voicemail loops, your needs may not be prioritized. Direct communication with knowledgeable staff is crucial to resolving issues quickly and efficiently.

Conclusion

Evaluating your current payroll service can help you identify whether it's time for a change. Consider all aspects, from service quality to cost and support. If your current provider falls short, it might be time to explore alternatives.

For further insights, check out:
- Chapter Two: What to Look for in a New Provider
- Chapter Three: Transitioning to a New Payroll Provider

You can find the original non-AI version of this article here: Payroll Service Changing Providers. Chapter One. Reasons to change Providers.

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