No Call List Complaints - Are You Covered On Purchased Leads
Below is a MRR and PLR article in category Business -> subcategory Other.
No Call List Complaints: Are You Protected When Buying Leads?
As an insurance agent purchasing leads, it’s crucial to ensure the leads you buy are vetted against the National Do Not Call Registry. This protects you from unwanted legal troubles stemming from contacting numbers protected by this list.
Understanding the National Do Not Call Registry
Since January 1, 2005, telemarketers and certain businesses have been restricted from calling numbers listed on the registry, with compliance required 31 days after the numbers are listed. The registry was created in response to widespread consumer frustration with telemarketing calls, and it is managed by the Federal Trade Commission (FTC), alongside the Federal Communications Commission (FCC) and state law enforcement.
Consumers can register both personal and cell phone numbers, which stay on the list for five years and can be re-registered thereafter. However, calls from charities, political organizations, or surveyors are not restricted. Companies can also call consumers with whom they have existing business relationships or have received explicit permission to contact.
Compliance and Responsibilities
Telemarketing companies must update their call lists monthly by removing numbers on the registry. Non-compliance can result in hefty fines, up to $11,000 per violation.
If you’re purchasing leads, ensure that the provider guarantees the leads aren’t on the no-call list. If one slips through, the provider should assume responsibility for any resulting fines, as long as:
- The number was correctly provided.
- The contacted person asked not to be called again, and you complied.
- The call was made during legally permissible hours (8 am to 9 pm).
- You identified yourself appropriately.
- You maintained professionalism and courtesy.
- The complaint comes from the person on the lead or someone closely related.
Providers should manage any objections, ensuring your account is active and in good standing. You should comply with all your contractual obligations.
Choosing a Reliable Lead Provider
To ensure you work with a trustworthy lead supplier:
- Verify they have a written no-call list policy.
- Check with the attorney general’s office for any filed complaints against them.
- Opt for specialists in insurance lead generation with proven experience.
- Buy leads where individuals have explicitly requested a quote.
- Ensure leads come from a database of verified numbers.
- Prefer companies affiliated with the Better Business Bureau or similar organizations.
While no lead guarantees a sale, reputable leads should protect you against complaints related to the Do Not Call Registry. Saving money on uncertified leads could lead to costly legal issues down the line. Choose wisely to safeguard your practice and reputation.
You can find the original non-AI version of this article here: No Call List Complaints - Are You Covered On Purchased Leads .
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