KPO in India

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KPO in India: The Next Frontier After BPO Success


Is India poised to become the next hub for Knowledge Process Outsourcing (KPO) following the triumph of Business Process Outsourcing (BPO)?

Exploring India's KPO Potential


Following the remarkable growth of BPO in India, attention is now shifting towards Knowledge Process Outsourcing (KPO). Global firms are increasingly looking to India for outsourcing complex, knowledge-based tasks, thanks to cost efficiency, a pool of skilled professionals, improved infrastructure, and supportive government policies.

The KPO Boom


As per GlobalSourcing Now, the global KPO industry is projected to hit USD 17 billion by 2010, with India commanding almost 70% of this market, valued at USD 12 billion. The Indian KPO sector is actively hiring highly educated personnel, with the number expected to soar from 25,000 to over 250,000 by 2010.

Why India?


India's competitive edge lies in its highly literate workforce, proficient in English, an advantage stemming from its robust education system. Annually, India produces vast numbers of English-speaking graduates in diverse fields such as IT, engineering, law, finance, and architecture.

A 2002 survey by NASSCOM highlighted the superior performance of Indian ITES-BPO centers in the banking and financial services sector, outperforming counterparts in the US and UK across various metrics like transaction volume, accuracy, customer satisfaction, and response time.

Moreover, 45% of Indian service providers boast top-tier quality certifications like Six Sigma, known for improving operational efficiency and abolishing defects. Both BPO and KPO sectors in India are increasingly focused on quality enhancement, adhering to globally recognized standards like ISO 9001, ISO 9001:2000, and transitioning from CMM to the CMMI framework.

For more insights, visit [KPO](http://www.kpoasia.com/index.htm) and [KPO in India](http://www.kpoasia.com/kpo-in-india.htm).

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