How to Cold Call without a Script

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How to Cold Call Without a Script


Introduction


Cold calling often has a reputation for being impersonal, thanks to rigid sales scripts. While some people find success with these scripts, they often come across as robotic. The result? Prospects feel like they’re about to be sold something and want to end the call as quickly as possible. By ditching the script and adopting a more natural approach, you can change this dynamic and foster genuine connections.

Embrace Authenticity


The first step in transforming your cold calling approach is to let go of your dependence on scripts. This idea might seem daunting, especially if you’ve always considered scripts essential for successful calls. Let me share a recent experience.

A Real-Life Example


Last week, as I answered my phone, I was greeted with, “Hi, Ari, my name is Steve, how are you today?” Instantly, I knew he was using a script, which activated the stereotypical "salesperson" image. Although I didn’t want to discourage him, his delivery lacked authenticity.

When I simply replied, “Hi, Steve,” he was caught off guard, unsure of how to proceed without his script. This highlights the problem with scripted calls: they leave no room for genuine interaction.

The Problem with Scripts


When I work with clients on cold calling, I often ask them to role-play using their scripts. Immediately, their voices change?"they become louder and take on a mechanical tone. This behavior instantly triggers the negative "salesperson" perception. They later confess that using a script makes them feel like actors, not their true selves.

Be Yourself


The solution is straightforward: be yourself. Abandon the persona of a salesperson and focus on engaging naturally. This shift makes you more personable and genuinely interested in the conversation.

Focus on Building Relationships


Start calls with the mindset of building relationships rather than closing sales. Approach them with eager anticipation of a meaningful conversation, aiming to discover how you might be of service. This subtle yet powerful shift is perceptible to the person on the other line.

The Impact of Being Real


When you interact as your true self, the difference is palpable. Both you and the prospect feel more at ease. You’ll either connect with someone who has an interest in your offering, or simply enjoy a pleasant conversation. Either way, both parties benefit from the interaction.

If you follow this natural approach, people are far more likely to welcome your calls. In contrast, rigid adherence to scripts positions your call as self-serving, which is likely to result in a quick dismissal.

By embracing authenticity over scripts, you can transform cold calls into genuine, productive conversations.

You can find the original non-AI version of this article here: How to Cold Call without a Script.

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