Nation Branding and Place Marketing - VI. The Sales Force and Marketing Implementation Oversight

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Nation Branding and Place Marketing: The Role of the Sales Force and Oversight


How Can a Country Turn Its Intangible Assets into Financial Gains?


Transforming a nation's intangible assets into financial success involves a well-prepared sales force and effective marketing intermediaries.

The Importance of a Skilled Sales Force


Even nations with limited resources should invest in training and maintaining a proficient sales team, covering their salaries and expenses. These salespeople represent the country's promotional efforts, delivering tailored messages about the nation's strengths and potential to prospective clients.

Salespeople personalize pitches and bring energy to the sales process. They play a vital role in large-scale events and in more intimate meetings with key decision-makers and investors.

A nation’s sales team should be adept at making presentations, handling inquiries, finalizing deals, and managing account growth. Their efforts should align seamlessly with broader promotional strategies, including mass mailings, telemarketing, media releases, and direct offers. Collaboration with marketing intermediaries?"such as travel agents, financial firms, investment funds, and corporate buyers?"is crucial.

The Role of Marketing Intermediaries


Marketing intermediaries are equally important. They act as trusted connections to investors, tourists, businesspeople, and other clients, offering expert knowledge and facilitating communication. Despite criticism from some politicians, these intermediaries are essential for market efficiency. Countries should nurture these relationships with brokers and facilitators.

Oversight and Coordination


A marketing expert, ideally with a sales background, should lead the country's marketing implementation oversight board or committee. This board should include representatives from state agencies, branding and advertising consultants, the sales team, and partner marketing intermediaries.

The board’s mission is to harmonize the country’s branding, advertising, publicity, and promotional efforts. It serves as the central hub for the country's branding strategy, wielding significant supervisory and executive power.

Effective Marketing Implementation


Successful marketing implementation ensures the country’s message is timely, coherent, and credible. This synergy leads to efficient resource allocation, as all efforts are aligned and coordinated.

Measuring Success


To determine the effectiveness of branding efforts and customer attraction, a country must have clear metrics and strategies in place for evaluation.

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