Creating Recognizing Measuring Value

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Creating, Recognizing, and Measuring Value


Unlocking the True Value of Your Offerings


"Price is what you pay; value is what you get." ?" Warren Buffett

Introduction


Delivering value that your customers can recognize, appreciate, and reward is crucial. If you want customers to truly value what you offer, start by showing them that you value them.

Building Trust and Demonstrating Value


Value begins with trust. Build a reputation for under-promising and over-delivering. Be honest and never promise what you can’t fulfill.

Remember, value isn't the same as cost. A product's value is often greater than its price. If your product costs $2 to make and you sell it for $10, the true value to your customer might be $25. Your goal is to ensure that customers perceive a greater value than the price they pay.

The Value Formula


Total Value = Real Value + Perceived Value


Understanding this formula helps you enhance value in your offerings.

Real Value = Function / Cost

Real value is tangible and measurable. Consider a new car purchase. If you're interested in practical value, you'd compare it to alternatives like public transit or carpooling based on function and cost. After analyzing, you might buy a more expensive car for its total value, which includes both real and perceived value.

Perceived Value = Belief x Emotion

Perceived value, influenced by intangibles like image and emotions, often has a significant impact. Companies like Nike thrive on perceived value. This element differentiates you in the market and can enhance profitability. When negotiating price, emphasize the perceived value.

Enhancing the Value of Your Offerings


If you focus only on tangible costs like paper and ink, you're stuck in the commodity game. Instead, highlight the value of relationships, creativity, and other intangibles. While providing real value is important, competing on perceived value is key to standing out.

Conclusion


In today's competitive market, understanding and enhancing both the real and perceived value of your offerings will help you build stronger relationships with your customers and achieve greater success.

You can find the original non-AI version of this article here: Creating Recognizing Measuring Value.

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