Restaurant Training - This Is Show Business
Below is a MRR and PLR article in category Business -> subcategory Management.
Restaurant Training: Show Business Behind the Scenes
Overview
In today's competitive hospitality industry, the key challenge for owners and managers is: How do you recruit, retain, and motivate staff to create a "magical" experience that exceeds guests' expectations? Insights can be drawn from successful companies consistently meeting these goals.The Stage of Hospitality
William Shakespeare famously said, "All the world's a stage, and all the men and women merely players." The Walt Disney World Co. in Orlando, Florida, embodies this philosophy, creating "magical" experiences by casting its 36,000 employees as performers in a show that strives to exceed expectations.
Disney’s renowned approach to people management sets a benchmark for quality and service in America. Rather than simply hiring employees, Disney "casts" performers for roles, seeking people-oriented individuals willing to embrace high standards. The casting process immerses applicants into the company culture, ensuring there are no surprises and maintaining a relatively low turnover rate of about 20%.
The Restaurant as a Theater
Success in the restaurant industry requires meticulous planning and execution, much like a theatrical production. Quality casting, or recruitment, is crucial. As an owner or manager, your role is akin to that of a director or choreographer, guiding your staff?"the actors?"to deliver an exceptional performance for the audience, your customers.
The supporting crew ensures the show runs smoothly. As the director, you prepare your cast to recognize guest cues, deliver lines, and improvise when necessary to enhance the experience.
Imagine a theater performance: the audience settles in, the curtain rises, and the actors begin. If everyone involved?"the cast, writer, director, stagehands, and technicians?"prepares effectively, the audience leaves delighted, spreading the word about the show.
However, even with talented individuals and a skilled director, the production can falter if just one person fails to perform their role. Success hinges on assembling a cast capable of starring in their roles. Hiring for a restaurant demands more than just finding someone to answer phones or take orders; it requires careful selection of individuals who can shine in their positions.
Next Steps
The next article, "The Casting Call," will explore how to attract the right cast members. For previous articles, please visit our Archives section.
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