How to Keep a Good Employee Look Listen Learn
Below is a MRR and PLR article in category Business -> subcategory Management.
How to Keep a Good Employee: Look, Listen, Learn
Introduction
A change in attitude can make a significant difference in retaining valued employees. Recently, a client shared a story about how embracing a new perspective helped her keep one of her top performers.
The Importance of Listening
An employee, frustrated with a company policy, requested a private meeting with my client, the owner of a small sales company. Initially, the client was too focused on planning her response, eager to defend her policy, and didn’t truly hear the employee’s concerns. She felt physically tense and mentally preoccupied.
Listening is Powerful
Recall an old sales adage: "The person who speaks first loses." Recognizing this, the client took a deep breath and chose to listen actively. As she did, she felt her tension ease and began to truly understand the employee’s perspective.
Understanding Before Responding
Inspired by Stephen Covey's principle from The 7 Habits of Highly Effective People?""Seek First to Understand, Then to Be Understood"?"my client asked questions to delve into the employee's viewpoint. She became curious and interested, gaining insights into how the policy appeared from another angle. Listening with intent, she found common ground and strengthened her sense of clarity and leadership.
Addressing the Issue Collaboratively
Through active listening, she realized that both she and the employee shared concerns about fairness and clarity. Recognizing they were on the same side, she explained how the policy supported these values and was open to positive suggestions for improvement.
Transforming Conflict into Collaboration
Morihei Ueshiba, a renowned martial artist, once said, "Opponents confront us continually, but actually there is no opponent there." This encounter became an exercise in reshaping a potential conflict into a cooperative effort. By positioning the issue as a mutual problem-solving opportunity, the client reinforced their relationship and collaborative potential to tackle future challenges.
Conclusion
True listening involves stepping into the other person’s shoes and viewing the issue as a shared challenge. By securing your own power, you can temporarily set it aside to discover even greater possibilities. Try it?"you might find that turning opponents into allies fosters a more harmonious and productive workplace.
You can find the original non-AI version of this article here: How to Keep a Good Employee Look Listen Learn.
You can browse and read all the articles for free. If you want to use them and get PLR and MRR rights, you need to buy the pack. Learn more about this pack of over 100 000 MRR and PLR articles.