Empathy 101 Ten Commandments Of Human Relations
Below is a MRR and PLR article in category Business -> subcategory Management.
Empathy 101: Ten Commandments of Human Relations
In today's fast-paced world, mastering human relations is crucial for business success. While these ten commandments aren't my original creation, their timeless relevance makes them indispensable in any business setting. Whether you're marketing, selling, providing customer support, working with vendors, or collaborating internally, these principles should guide your interactions.
These skills aren't just for HR professionals; they should align with your company's core philosophy, such as the Hedgehog Concept from Jim Collins' "Good to Great." As a leader, consider how well your team embodies these values. Encouraging their practice can ease tensions and build stronger relationships.
1. Speak to People
A warm greeting can make a real connection. Make eye contact to show sincerity.2. Smile at People
A smile uses fewer muscles than a frown, and it resonates in your voice, even over the phone.3. Call People by Name
Hearing one's name is music to their ears. Learn it, say it correctly, and use it often.4. Be Friendly and Helpful
To build relationships, be a friend first.5. Be Cordial
Approach every interaction with genuine pleasure.6. Show Genuine Interest
People want to know you care. You can find something to like about almost everyone.7. Be Generous with Praise
Praise publicly; correct privately. This benefits everyone.8. Be Considerate
Consider others' feelings. In controversies, there's your side, their side, and the right side. Keep ego in check.9. Be Alert
Focus on excellent service. What matters most is what you do for others.10. Have a Good Sense of Humor
Don't take yourself too seriously. Patience and humility are key to lasting success.These are not just soft skills but essential in the Conceptual Age. Understanding human interactions is more crucial than ever. At Stanford Business School, courses like "Interpersonal Dynamics" are growing in popularity. Ensure everyone on your team embraces these basics for better relationships and business success.
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