Creating a New Standard of Excellence Six Things You Can Do
Below is a MRR and PLR article in category Business -> subcategory Customer Service.
Creating a New Standard of Excellence: Six Essential Steps
Summary
Here are six steps you can take to elevate your standards of excellence today. By following these, you’ll stand out, be noticed, and achieve greater success and satisfaction.
Article
Recently, we decided it was time to replace our hot water heater. My wife called our plumber around 11 a.m. and was pleasantly surprised when the agent offered an appointment between 1 and 3 p.m. the same day. A similar situation occurred when we had an issue with our furnace, which was resolved promptly on the same day. Notably, the plumbing and furnace companies share the same ownership.
Earlier this week, my wife faced a knee problem and was referred to a top knee specialist in Indianapolis. Instead of the anticipated long wait, she secured an appointment within just 24 hours.
You might find these stories unexpected, but such prompt and efficient service should be the norm. Unfortunately, our experiences often lead us to expect less.
The Good News
The key takeaway here is that standing out has never been easier. Exceptional service and quality are quickly noticed and celebrated, whether personally, professionally, or organizationally.
How to Raise Your Standards
1. Assess Current Performance
Engage with those you serve?"be it family, coworkers, or customers. Gather their feedback on how well you're meeting expectations. Listen openly without justifying or blaming; simply absorb their insights.
2. Understand Desired Standards
Ask those you serve what improvements or changes they desire. Listening to their needs, wants, and aspirations will guide you in understanding expectations.
3. Define Your Standards
While incorporating feedback, remember it’s your responsibility to decide the level of excellence you aim to achieve. Set ambitious targets based on your vision.
4. Under-Promise and Over-Deliver
Use the insights from the first three steps to reset and elevate your current standards. Make achievable promises and then exceed them. Gradually increase your commitments to build trust and exceed expectations consistently.
5. Identify Areas for Improvement
Continuously ask, “What’s not excellent?” This helps you and your team identify areas needing enhancement, ensuring continuous growth.
6. Measure Performance
Regularly assess how well you are meeting your new standards. Keep the measurement process straightforward, and ensure it aligns with your defined goals.
These steps are not just applicable to customer service; they can transform various aspects of your life. It's time to consciously and consistently raise the bar. By implementing these steps, you’ll set new benchmarks of excellence, improving not only service but also personal growth and fulfillment.
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